The Director of customer service wants to know when agents are overwhelmed with high-priority item queue. The Director wants to receive a notification when a new case is open with the status of "New" during business hours Which automation process could be used to accomplish this?

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Question:
The Director of customer service wants to know when agents are overwhelmed with high-priority item queue. The Director wants to receive a notification when a new case is open with the status of "New" during business hours Which automation process could be used to accomplish this?

1.Lightning Process Builder

2.Escalation rules

3.Lightning Process Builder

4.None of these

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