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MCQ Questions for Class 12 Business Studies Set-2
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1. In which respect does formal organisation differ from informal organisation?
Production process
Structuring
Financial procedure
Purchasing
2. Which one of the following does not follow scalar chain?
Informal organisation
Functional structure
Formal organisation
Divisional structure
3. Degree of decentralisation indicates
degree of authority delegation.
degree of responsibility.
degree of power delegation.
degree of accountability.
4. ___ involves giving authority and responsibility to subordinates.
Division of work
Decentralisation
Delegation
Centralisation
5. ___ is the process of grouting similar activities together and creating departments.
Division of work
Departmentalisation
Delegation
Centralisation
6. ___ is the organisational structure in which activities are grouped on the basis of products.
Divisional structure
Functional structure
Formal
Informal
7. __ is the organisational structure in which no department is responsible for end results.
Divisional structure
Functional structure
Formal
Informal
8. ___ is the duty for job performance.
Authority
Responsibility
Accountability
Both(a) and(c)
9. ___ is the right to command.
Authority
Responsibility
Accountability
Both (b) and (c)
10. ___ cannot be delegated.
Authority
Responsibility
Accountability
Both (a) and (b)
11. When decision-making authority is retained organisation is said to be by higher management levels, an
Decentralised
Centralised
Fragmented
None of the above
12. In staffing function, which one of the following groups of managers is involved?
Only top managers
Only human resource managers
Only middle managers
All managers
13. Which one of the following is not an importance of staffing?
Suitable division of work among employees
Developing skills in employees
Employee satisfaction
Efficient use of human resources
14. In staffing function, which combination of activities in sequential order is correct?
Recruitment, selection, training, placement
Selection, training, recruitment, placement
Recruitment, selection, placement, training
Recruitment, training, selection, placement
15. Which one of the following sources is most relevant to recruiting managerial personnel?
Direct recruitment
Employment exchange
Advertisement
Casual callers
16. Which one of the following is an internal source of recruitment?
Transfer
Employee recommendations
Campus recruitment
Personal contacts
17. Which type of learning is management development concerned with?
Specific job skill development
Multi-skill development
Manual skill development
Inventory development
18. For which group of persons is vestibule training relevant?
Operatives
Top management
Middle management
Supervisory management
19. ___ is a process of learning and growth.
Training
Development
Recruitment
Both (a) and (c)
20. Time perspective in training is ___
Short term
Long term
Medium term
Medium or Long term
21. ___ leads to optimum use of resources.
Recruitment
Staffing
Development
Training
22. Web publishing is a/an ___ source of recruitment.
External
Internal
Campus
Both (b) and (c)
23. ___ is a limitation of internal source of recruitment.
Higher costs
Inbreeding
Lengthy process
Unreliability
24. ___ is the “On the Job Training” method used to train electriciAnswer:
Web publishing
Job rotation
Coaching
Apprenticeship
25. When Jaskaran Singh applied for the post of Computer teacher in a school in Bhubaneswar, he was asked to prepare a powerpoint presentation on a particular topic during selection procedure. Identify the type of selection test being mentioned in the above lines,
Trade test
Intelligence test
Personality test
Interest test
26. When the Principal of Golden Life Public School was on the verge of retirement, the management of the school contacted a specialised business firm in order to fill up the vacancy. Identify the source of recruitment being used by the management.
Labour contractors
Advertising
Placement agencies and management consultants
Direct recruitment
27. Aruna applied for the post of an art and craft teacher in a reputed school in Delhi. After successfully clearing the tests and the interview, she was offered an employment contract containing the terms and conditions, and the date of joining. Identify the steps in the staffing process being described in the above lines.
Reference and background checking
Selection decision
Job offer
Contract of employment
28. Kundan Lai joined a food processing unit as a factory worker. Since he was expected to work on sophisticated machinery, he was asked to undergo a special training. Identify the training method with reference to above lines.
Vestibule training
Apprenticeship training
Internship training
Induction training
29. Which one of the following is an element of directing?
Delegating authority
Designing organisation structure
Communication
Designing control system
30. Motivation is not
a complex process.
related to satisfaction
an easy process.
a goal-directed behaviour
31. Need hierarchy theory of motivation has been given by
Maslow.
Fayol.
Taylor.
Koontz.
32. Which one of the following is not a financial incentive?
Bonus
Provident Fund
Co-partnership
Challenging job
33. Which one of the following is a non-financial incentive?
Recognition
Perquisite
Retirement benefit
Stock option
34. Leadership is based on a superior’s
authority
responsibility
accountability.
pesuasive Communication
35. Encoding is related to
converting message into symbols.
converting symbols into machine
transmitting message.
receiving symbols
36. Grapevine is a form of
formal communication.
channel of communication
informal communication.
barrier to communication
37. Which one of the following is a semantic barrier?
Organisational policy
Lack of attention
Technical jargon
Status
38. ___ is the process of stimulating people to engage in goal-directed behaviour.
Communication
Motivation
Directing
None of these
39. The channel of communication which is transmitted through informal channels is called ___
Horizontal communication
Formal communication
Grapevine
Gang plank
40. ___ aims at instructing, guiding, motivating people to achieve the desired results.
Communication
Directing
Motivating
Organising
41. ___ is the process of converting a message into symbols.
Encoding
Decoding
Coding
Both (b) and (c)
42. Directing flows in ___ direction.
Upward
Downward
Diagonal
Both (a) and (c)
43. ___ is the process of exchanging information and understanding between two or more persons.
Directing
Leadership
Communication
Motivation
44. Directing takes place at ___ levels of management.
Top
Middle
Lower
All
45. Identify the style of leadership in which the superior uses file forces from within the groups in order to establish control.
Autocratic leadership
Democratic leadership
Laissez-faire leadership
Authoritarian leadership
46. Dheeraj Madan works as a Human Resource Manager in Busybee Limited. He gives due care in designing jobs, so that it offers a meaningful work experience by assuming a diversity of work content requiring higher level of knowledge. Identify the type of incentive being adopted by the company.
Employee recognition programme
Organisational climate
Career advancement opportunities
Job enrichment
47. During the year 2018, Halla Walla Limited made surplus profits due to growing reputation of the business as a result of sincerity of its employees. In order to give due recognition to its employees and motivate them to continue with the good work, the company decided to give a certain percentage of profits to them. Identify the type of financial incentive being adopted by the company.
Perquisites
Productivity linked wage incentives
Co-partnership
Profit sharing
48. Yamini received a special gold coin from her school management for exceptionally good board result of her students in her subject. Identify the need of Yamini being fulfilled as per Maslow’s Need Heirarchy Theory.
Esteem Needs
Belonging Needs
Self Actualisation Needs
Basic Physiological Needs
49. Which one of the following is not a feature of controlling?
Continuous process
Action-oriented
Keeping employees busy
Pervasive function
50. Which one of the following is not an importance of controlling?
Better coordination
Better use of resources
Better planning
Better grievance handling
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