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Business Studies-[Class 12-MCQS ]-Chapter 7 Directing
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1.  It is very difficult to detect the source of such communication.
Upward communication
Vertical communication
Lateral communication
Informal communication
2. Which of the following is not a type of semantic barriers?
Badly expressed messag
Unclarified assumption
Technical jargon
Technical jargon
3. Which of the following is not a type of psychological barriers?
Premature evaluation
Lack of attention
Fear of challenge to authority
Distrust
4. Which of the following is not a type of personal barrier?
Fear of challenge to authority
Unwillingness to communicate
Loss by transmission and poor retention
Lack of proper incentive
5. It refers to the process of instructing, guiding, counselling, motivating and leading j people in the organisation to achieve their objectives.
Planning
Organising
Staffing
Directing
6. Which of the following is not an element of directing?
Supervision
Communication
Leadership
Inspection
7. While other functions prepare a setting for action, name the function that initiates action in the organisation.
Planning
Organising
Staffing
Directing
8. Identify the level at which the directing function takes place in an organisation?
Top level management
Middle level management
Lower level management
All of the above
9. It is defined as the process of guiding the efforts of employees and other resources to accomplish the desired objectives.
Supervision
Communication
Leadership
Inspection
10. It means the process of making subordinates to act in a desired manner to achieve certain organisational goals.
Supervision
Communication
Leadership
Motivation
11. Effective motivation in the organisation does not contribute towards
Developing performance levels of employees
Helping to reduce employee turnover
Resistance to changes in the organisation
All of the above
12. These needs are most basic in the hierarchy of motivation theory and correspond to primary needs
Self Actualisation Needs
Basic Physiological Needs
Security Needs
Belonging Needs
13. Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?
Security Needs
Belonging Needs
Self Actualisation Needs
Basic Physiological Needs
14. It refers to all measures which are used to motivate people to improve performance
Leadership
Motivation
Incentives
Communication
15. Which of the following is not an example of financial incentive?
Perquisites
Job Enrichment
Profit Sharing
Co-partnership
16. Which of the following is not an example of non-financial incentive?
Perquisites
Career Advancement Opportunity
Status
Organisational Climate
17. Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers him benefits such as free housing, medical aid and education to the children, etc. Identify the type of incentive being offered to him.
Perquisites
Job Enrichment
Co-partnership
Pay and allowances
18. On joining Kartar Ltd. as Chief Financial Officer, Madhumita was allotted 500 shares of the company. Identify the type of incentive being described.
Perquisites
Retirement Benefits
Co-partnership
Pay and allowances
19. Boom Limited gives due weightage to the perquisites and prestige of job so that the designation helps to satisfy the psychological, social and esteem needs of an individual. Identify the type of incentive being described in the above lines.
Employee empowerment
Job security
Status
Perquisites
20. On joining Foster Public School as a Physical Education teacher, Vikram realised that he did not have any freedom to introduce any changes in the sports activities being : carried out in the school. Identify the incentive which was being ignored by the school.
Organisational climate
Job security
Career advancement opportunities
Employee recognition program
21. On the occasion of the Founders Day of the firm, Veena was felicitated with the certificate of best performer as a Business Development Manager. Identify the type of incentive being described in the above lines.
Career advancement opportunities
Employee recognition program
Organisational climate
Job security
22. It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.
Supervision
Communication
Leadership
Motivation
23. Which of the following is not a feature of leadership?
It shows ability of an individual to influence others.
It leads to achievement of organisational goals.
Leadership is one-time process.
It leads to desired change in the organisation.
24. It refers to the process of exchange of ideas, views, facts, feelings etc., between or among people to create common understanding.
Supervision
Communication
Motivation
Leadership
25. Identify the correct sequence of steps involved in the communication process.
Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
Sender, Decoding, Receiver, Feedback, Message, Encoding, Media
Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
Sender, Media, Decoding, Receiver, Message, Encoding, Feedback
26. Formal communication may take place between
Superior and subordinate
Subordinate and superior
Two managers at the same level
All of the above
27. Upward communications refer to flow of communication from
Subordinate to superior
One departmental manager to another
Superior to subordinate
All of the above
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