R4RIN – MCQs, Mock Tests | Business Studies Business Studies-[Class 12-MCQS ]-Chapter 12 Consumer Protection

Due to the negligence of the doctors, Johar passed away within a week’s time after his surgery of the spine. Which of the following parties can not file a case in this regard?

1. None
2. The consumer
3. Any registered consumers’ association
4. A legal heir or representative of a deceased consumer

✅ Correct Answer: 2

Which of the following activities lie within the scope of consumer protection?

1. Educating consumers about their rights and responsibilities
2. Helping consumers in getting their grievances redressed
3. Protecting the interests of consumers
4. All of the above

✅ Correct Answer: 4

Jagga started a small stationery shop in the nearby market. In pursuit of earning higher profits in a short term, he overpriced all his products by 20%. Gradually, the consumers understood his pricing strategy and stopped coming to his shop for making any purchase. Identify the related point highlighting the importance of consumer protection from businessmen’s point of view.

1. Long-term interest of business is assured
2. Business uses society’s resources so they need to safeguard consumer’s interests.
3. Social responsibility towards consumers as an important interest group.
4. It is the moral obligation of the businessmen to give due consideration to the consumer’s interests.

✅ Correct Answer: 1

Dipika Pallikal, the Padma Shri recipient, in a petition filed in 2012 said that she had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel in the Netherlands’ Rotterdam failed, though she had a balance of more than 10 times the billed amount in her account. The bank claimed that the incident was a case of “force majeure”, which means a natural and unavoidable catastrophe or an act of God, and was beyond is control. A consumer court in Chennai has directed the bank to pay a compensation of lakh to Dipika Pallikal for “deficiency in service”. The bank was also directed to pay her ₹5,000 as expenses. Identify the right of consumers being exercised in the given case.

1. Right to safety
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

✅ Correct Answer: 3

When Aaradhya, inspite of paying the full price of the plot as per the terms and conditions of the allotment letter, was not given the possession of the plot by the builder, she filed a case in the State Commission. Identify the right of consumers being exercised in the given case.

1. Right to safety
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

✅ Correct Answer: 2

Ranjan bought a bottle of soft drink of a famous beverage company and found a gutka pouch floating inside the bottle. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer. Identify the right of consumer being violated in the given case.

1. Right to safety
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

✅ Correct Answer: 1

Siddhartha booked several rooms in a reputed five-star hotel in Goa for his destination wedding. On the day of his wedding, when his friend Ramandeep, after attending the lunch party, returned to his room to take a shower, he had a fall in the bathroom. The bathroom was three stairs down to the bathing area and there was a handle bar to the right. On the second step, Ramandeep slipped badly and fell on his face with a great force, resulting in multiple fractures. He filled a case against the hotel for compensation for the injuries suffered due to faulty designing of its room. Identify the right of consumers being violated in the given case.

1. Right to be heard
2. Right to seek redressal
3. Right to consumer education
4. Right to safety

✅ Correct Answer: 4

A popular nationalised bank has been fined ₹8 lakh by the country’s highest consumer court, National Consumer Disputes Redressal Commission (NCDRC), for not sharing complete insurance policy details with a customer. The bank has been ordered to pay the full amount as compensation to the customer. Identify the right of consumers being violated in the given case.

1. Right to be heard
2. Right to seek redressal
3. Right to information
4. Right to safety

✅ Correct Answer: 3

Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC). on hearing the plea, asked an airline company to pay ₹50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.

1. Right to safety
2. Right to be heard
3. Right to seek redressal
4. Right to consumer education

✅ Correct Answer: 3

Recently, Yamini purchased a pack of dog food for her pet. It was nowhere mentioned on the pack that it had to be mixed in lukewarm water in order to ensure easy digestion. Therefore, Yamini kept serving the food to her pet by mixing it in cold water. As a result, her pet fell ill and had to be hospitalised. Identify the right of consumers being ignored by the company marketing the pet food.

1. Right to consumer education
2. Right to information
3. Right to choose
4. Right to be heard

✅ Correct Answer: 2

Which of the following types of cases are filed in the State Commission?

1. When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.
2. When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹2 crore.
3. When the value of the goods or services in question, along with the compensation claimed, exceeds ₹40 lakhs but does not exceed ₹1 crore.
4. None of the above

✅ Correct Answer: 1

Where can the aggrieved party appeal further in case he is not satisfied with the order of the District Forum?

1. National Commission
2. State Commission
3. Supreme Court of India
4. All of the above

✅ Correct Answer: 2

In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in

1. National Commission
2. District Forum
3. Supreme Court of India
4. All of the above

✅ Correct Answer: 1

In case an aggrieved consumer is not satisfied with the decision of the National Commission, he can make a further appeal in

1. State Commission
2. District Forum
3. Supreme Court of India
4. All of the above

✅ Correct Answer: 3

Which of the following statements is not true with regard to the District Forum?

1. It consists of a President and three other members, one of whom should be a woman.
2. The members are appointed by the District Government.
3. A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs10 lakhs.
4. All of the above

✅ Correct Answer: 4

Which of the following statements is true with regard to the State Commission?

1. It consists of a President and not less than two other members, one of whom should be a woman.
2. The members are appointed by the State Government concerned.
3. A complaint can be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore
4. All of the above

✅ Correct Answer: 4

Which of the following statements is not true with regard to the National Commission?

1. It consists of a President and at least five other members, one of whom should be a woman.
2. The members are appointed by the Central Government.
3. A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore.
4. Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.

✅ Correct Answer: 1

Which of the following functions are carried out by the consumer organisations?

1. Publishing periodicals to impart knowledge about consumer issues.
2. Providing legal assistance to consumers.
3. Filing complaints in appropriate consumer courts on behalf of the consumers.
4. All of the above

✅ Correct Answer: 4

In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of

1. 10 days
2. 20 days
3. 30 days
4. 45 days

✅ Correct Answer: 3